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We’re thrilled to announce a massive new capability in FlowBridge: support for audio modality! This feature allows users to send voice notes, which are transcribed into text and seamlessly integrated into your Voiceflow projects. Here’s everything you need to know.

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Showcasing:

https://www.youtube.com/embed/4cWfFZt9Zr0

How It Works

1. Transcription First, Integration Next

• When a user sends an audio message, FlowBridge transcribes the audio into text.
• The transcribed text is then sent directly to your Voiceflow project, ensuring a smooth and uninterrupted experience.

2. No Additional Configuration Needed

• From the Voiceflow project perspective, you don’t have to make any changes.
• The integration works automatically across all environments where FlowBridge is implemented.

Step-by-Step Example

Here’s a quick look at how it works:

1. User Sends a Voice Note
   • On WhatsApp, I record a voice note: "What are the main ingredients in making bread?"
2. FlowBridge Transcribes the Audio
   • The audio is instantly transcribed into text and sent to the Voiceflow project.
3. Agent Responds
   • The AI agent processes the query and responds: "The main ingredients in making bread are flour, water, yeast, and salt."